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31 results found

  1. Merge Orders from Different Sales Channels

    We should be able to choose how we want to merge the orders.

    Currently, Store Feeder says "The orders must also be from the
    Same channel
    Use the same shipping method
    Have the same order status

    Maybe there can be a toggle that we can switch on/off. For example; We want the system to merge orders from different sales channels. Or from different shipping methods.
    It is not possible at the moment.

    14 votes

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    3 comments  ·  Orders  ·  Admin →
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  2. Notification when a backorder is received into the system

    It would be useful when a backorder is pulled into the system that a notification is sent via email as these can sometimes be missed and we've had a few cases where a product has oversold on a channel due to delayed stock updates but no one has realised

    9 votes

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    0 comments  ·  Orders  ·  Admin →
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    Hi,


    thanks for your suggestion.  We are looking at a better solution for these sorts of issues.  Rather than notifications that often get ignored\missed we are looking at specific dashboards for user roles that are more suited to the information they are looking for.


    You can also use saved filters on the orders grid to easily look for back orders in the system.


    Thanks,


    SF

  3. pre order drop down

    On the order status for orders. It would be good to have an option for pre orders so they don't get confused for OOS orders that would need to be cancelled.

    9 votes

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    1 comment  ·  Orders  ·  Admin →
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    Hi,


    thanks for your suggestion.  Rather than new statuses we are looking at adding the ability to use "tags" on orders on the V3 page to categorise them.  This allows more flexibility than just a fixed set of statuses.


    This will allow you to do what you need and be able to filter for that "tag".


    Thanks,


    SF

  4. Limit shipping methods that show when creating a MOTO order

    When creating a MOTO order, the dropdown list for shipping methods shows ALL shipping methods available on our account. We generally only use around 5 of these, so it would be good if we could limit the ones that show in the list to just those ones. We don't want to remove all the methods that we don't currently use from our account in case we need them again another time.

    9 votes

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    1 comment  ·  Orders  ·  Admin →
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    Thank you for your suggestion, we think this is a good idea and is currently being reviewed.


    We are looking at implementing this.


    Phase 1 is likely to be limiting domestic shipping methods to UK orders and vice versa.  We will then look to follow up with being able to have favourite shipping methods at the top of the list so you can easily pick the ones you need to.

  5. Order Notes Images

    It would be great if we could upload images to an order notes so that we can save pictures or damages, faults or PODs for continuity of information between staff.

    6 votes

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  6. Redownloading of orders from Shopify that are "partially refunded"

    If a customer calls and amends their order, ie removes an item or selects a cheaper alternative, we amend the order in Shopify and then process the part refund to the customer within Shopify. All Shopify tasks are then completed.

    Just like if we had added items to an order, we then redownload the order in StoreFeeder, which usually works fine, but if an order is "partially refunded" in Shopify, it gets deleted in StoreFeeder (standard when redownloading an order) but doesn't then pull in successfully.

    This has resulted in a number of orders not being dispatched on time and…

    6 votes

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  7. Add 'Ship by Date' to the Orders Page

    Please can we add the 'Ship By Date' as a filterable column on the manage orders page to allow this priority to be shown without having to go into the orders and also see assigned orders. Thanks.

    5 votes

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  8. Import payment info from Shopify to Xero on new orders.

    Import payment info from Shopify to Xero on new orders.

    Orders are exported to Storefeeder and on despatch an invoice is sent to Xero

    Currently a manual process is required to either match a PayPal payment to the invoice or to add a payment if paid via Shopify payments. (We have multiple stores, so need to get the payment on the correct store)

    On a previous system I used, the payment type/amount etc would be exported to Xero and then when the order was despatched it would tie up with the invoice and a 1 click of the "ok" button.…

    4 votes

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    2 comments  ·  Orders  ·  Admin →
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  9. Shopify POS be distinguishable / have "POS" as the shipping method

    Shopify POS be distinguishable / have "POS" as the shipping method.

    At the moment, when a Shopify POS order pulls into StoreFeeder it has "Default Shipping" as the shipping order. It would be good if it said "POS"
    Stewart has said "I have spoken to the team about this and the only way to distinguish these orders in StoreFeeder is to check the addresses of the orders as they are imported. POS order will be missing address information"

    (Inflatex/RIBstore's ticket 63556)

    3 votes

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    0 comments  ·  Orders  ·  Admin →
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  10. Printing CN22 labels during pickwave despatch

    We would like to print CN22 labels automatically for any non-EU orders when printing our integrated invoices. After speaking to support it seems the only way to do this is to have a double-label invoice which includes a space for both an address label and a CN22 label. Unfortunately this isn't practical when using Royal Mail 6x4 labels which already take up a large amount of room on the invoice, and 95% of orders do not need a CN22 so this would be a lot of wasted space.

    Given that StoreFeeder is promoted as a direct upgrade from Click &…

    3 votes

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    1 comment  ·  Orders  ·  Admin →
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  11. Set Date to be Complete ready to pick

    We seem to be getting more requests to order an item but delay the delievery so that the customer is available to take the delivery. Customers will often place there order then contact us afterwards. It would be a great feature if we could essentially acknolwedge the order, place it on hold, but add a date on when to release the order to "Complete Ready to Pick". If we know the item will go via Parcelforce 24 hour, we can dispatch it the previous day to meet the customer desired delivery date.

    2 votes

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  12. Display Internal Notes On Orders Overview Page

    We use the pending orders section/pre-despatch. It would be great if our customer service team could see the internal notes section on an order on the main orders overview page. We tend to use this Notes section to make notes of emails sent, expected restock dates for backorders and any other important order information. Customer 'Special Instructions' seem to show up under the Notes filter instead of internal order notes.

    2 votes

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    1 comment  ·  Orders  ·  Admin →
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  13. Get returns information from Amazon FBA

    We would like to view the Returns received on the Amazon FBA channel.
    As a next step, we would like to create a feed to our ERP similar to orders feed, so we could automatically create Credit notes for the returns.

    2 votes

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  14. Exchange - retain channel order ID

    Retain the channel order ID when processing an exchange.

    We generally need the channel order ID to identify an order in our customer service.

    As it stands, my options are to either exchange the order and lose the channel order ID, or to return and clone the initial order. This can be inefficient for orders on many units/SKUs.

    Offering an option when clicking 'exchange' in an order to retain or delete the channel order ID could be suitable.

    2 votes

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  15. Item Options - Don't remove from view after dispatch

    Personalisation from Etsy and Shopify orders pull through to the 'Item Options' section on each product line on the Order Page. Whilst this is okay as we have added a section on our invoices to display this Item Options information, once the order is dispatched on StoreFeeder this box disappears and you cannot see the info.

    We then have to either 'reprint' the invoice to load it and see what details were written, or we have to search for this information directly on Etsy/Shopify. This is time consuming and seems unnecessary.

    It would be great if the personalisation was pulled…

    2 votes

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  16. Create order rules

    When certain orders meet a criteria then actions are taken.
    Example: a customer spends over £20, a free item is added onto their order.
    A customer chooses priority shipping, a certain packaging type is selected.
    A customer buys a new product which is running a promotion that a free gift will be included.

    1 vote

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  17. Free text notes box in the Order Information box for quick viewing rather than scrolling to the bottom.

    Free text notes box in the Order Information box for quick viewing rather than scrolling to the bottom.

    Just the ability to see a few notes from members of staff. ie - courier claim has been submitted, order returned but not refunded yet.
    Just a free text box to enter anything random needed.

    1 vote

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  18. Bulk Order Notes per SKU

    We would like the ability to be able to add notes in bulk to orders based on if the order has a particular SKU in it. If a SKU has a delay in arriving, we would like to bulk import a note to all orders that have the SKU in it so that when our CSE team look at an order, they straight away see the information they require.

    1 vote

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  19. Allocating stock from specific warehouse or warehouse zone

    Using the RestAPI create-orders, it would be really useful to be able to specify a warehouse or warehouse+zone on the CreateOrderModel object to force the stock allocation process to focus on bins in a specific warehouse or zone.

    At the moment allocation seems to be fairly free to pick from any pick bin that the product sits in.

    I am aware of the allocate-orders endpoint that can do this after the order has been created but it feels cleaner to be able to specify this during order creation.

    We have a situation where we service two customers and their bins…

    1 vote

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  20. Payment on account

    The ability to mark an order to be dispatched unpaid for trade customers and have visibility after dispatch that it is unpaid and be able to record payment against it post dispatch.

    1 vote

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