StoreFeeder
35 results found
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Orders Page - Display StoreFeeder Product Name
When viewing an order on the 'Orders Page', it currently displays the full Item Title from whichever platform the customer has ordered from, but this often contains keywords and can be quite long.
It would be clearer if we could see the StoreFeeder Product Name here instead
4 votes -
Create order rules
When certain orders meet a criteria then actions are taken.
Example: a customer spends over £20, a free item is added onto their order.
A customer chooses priority shipping, a certain packaging type is selected.
A customer buys a new product which is running a promotion that a free gift will be included.4 votesThis idea is already being planned on as part of our "business rules" project.
No ETA yet though!
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Refunds on SF
I hope this is in the works already, this cannot come quickly enough.
Ability to refund the transaction on SF for ebay, Amazon & other channels.
Also, the ability to mark the order in SF as "Being Returned" automatically, as Amazon provides refunds on the first scan most of the time, so would be nice to see what has been returned and not. The same process on ebay when a return is opened as well would be good.
Thanks, Sam
1 vote -
Auto tranfer stock
It would be great if stock could be auto-transferred back to the original location. An example would be when an order has been picked, the customer then messages stating to cancel the order, or change the order. We then forgot most of the time to check out the "Stock Location Transfers" page here - https://my.storefeeder.com/WarehouseV2/StockLocationTransfers.aspx . Which ultimately messes the stock up and having minus figures, or having to "Resolve Stock Issue" on each product manually
Thanks, Sam
1 vote -
Add Alphabetical Order to Despatch Mode > Sort Paperwork Settings
It would be great if there was an additional option for sorting paperwork 'by pick bin (then line count)' but then also sort to alphabetical. We typically have SKUs all in alphabetical order for ease of locating. I was amazed to find alphabetical order was not a default after sorting on the above setting. This would help pick from pick bins in the right order sequence rather than returning to the same pick bin throughout a pick wave.
1 vote -
Order Notes Images
It would be great if we could upload images to an order notes so that we can save pictures or damages, faults or PODs for continuity of information between staff.
6 votes -
Free text notes box in the Order Information box for quick viewing rather than scrolling to the bottom.
Free text notes box in the Order Information box for quick viewing rather than scrolling to the bottom.
Just the ability to see a few notes from members of staff. ie - courier claim has been submitted, order returned but not refunded yet.
Just a free text box to enter anything random needed.2 votes -
Set Date to be Complete ready to pick
We seem to be getting more requests to order an item but delay the delievery so that the customer is available to take the delivery. Customers will often place there order then contact us afterwards. It would be a great feature if we could essentially acknolwedge the order, place it on hold, but add a date on when to release the order to "Complete Ready to Pick". If we know the item will go via Parcelforce 24 hour, we can dispatch it the previous day to meet the customer desired delivery date.
3 votes -
Display Internal Notes On Orders Overview Page
We use the pending orders section/pre-despatch. It would be great if our customer service team could see the internal notes section on an order on the main orders overview page. We tend to use this Notes section to make notes of emails sent, expected restock dates for backorders and any other important order information. Customer 'Special Instructions' seem to show up under the Notes filter instead of internal order notes.
2 votes -
Redownloading of orders from Shopify that are "partially refunded"
If a customer calls and amends their order, ie removes an item or selects a cheaper alternative, we amend the order in Shopify and then process the part refund to the customer within Shopify. All Shopify tasks are then completed.
Just like if we had added items to an order, we then redownload the order in StoreFeeder, which usually works fine, but if an order is "partially refunded" in Shopify, it gets deleted in StoreFeeder (standard when redownloading an order) but doesn't then pull in successfully.
This has resulted in a number of orders not being dispatched on time and…
6 votes -
Merge Orders from Different Sales Channels
We should be able to choose how we want to merge the orders.
Currently, Store Feeder says "The orders must also be from the
Same channel
Use the same shipping method
Have the same order statusMaybe there can be a toggle that we can switch on/off. For example; We want the system to merge orders from different sales channels. Or from different shipping methods.
It is not possible at the moment.14 voteswe will speak about this, as we would need to ensure the promised delivery dates are not missed amongst other considerations which doesn;t make this as easy as it sounds
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Bulk Order Notes per SKU
We would like the ability to be able to add notes in bulk to orders based on if the order has a particular SKU in it. If a SKU has a delay in arriving, we would like to bulk import a note to all orders that have the SKU in it so that when our CSE team look at an order, they straight away see the information they require.
1 vote -
Notification when a backorder is received into the system
It would be useful when a backorder is pulled into the system that a notification is sent via email as these can sometimes be missed and we've had a few cases where a product has oversold on a channel due to delayed stock updates but no one has realised
9 votesThis is available on the V3 orders grid.
There is a tab at the top of the page that is specifically to show all "Back orders" only, giving users a clear view of this type of order.
Please see the attached image
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Shopify POS be distinguishable / have "POS" as the shipping method
Shopify POS be distinguishable / have "POS" as the shipping method.
At the moment, when a Shopify POS order pulls into StoreFeeder it has "Default Shipping" as the shipping order. It would be good if it said "POS"
Stewart has said "I have spoken to the team about this and the only way to distinguish these orders in StoreFeeder is to check the addresses of the orders as they are imported. POS order will be missing address information"(Inflatex/RIBstore's ticket 63556)
3 votes -
Allocating stock from specific warehouse or warehouse zone
Using the RestAPI create-orders, it would be really useful to be able to specify a warehouse or warehouse+zone on the CreateOrderModel object to force the stock allocation process to focus on bins in a specific warehouse or zone.
At the moment allocation seems to be fairly free to pick from any pick bin that the product sits in.
I am aware of the allocate-orders endpoint that can do this after the order has been created but it feels cleaner to be able to specify this during order creation.
We have a situation where we service two customers and their bins…
1 vote -
Payment on account
The ability to mark an order to be dispatched unpaid for trade customers and have visibility after dispatch that it is unpaid and be able to record payment against it post dispatch.
1 vote -
Amazon USA Phone Number Default Value
Is it possible to have some kind of default template for marketplace orders such as Amazon USA.
Every order we get from the Amazon USA platform has a long phone number with ext xxxx on the end of it. This is becoming a problem when despatching orders since the couriers such as DHL,DPD and others throw up an error saying that the phone number is invalid.
We have to then delete the ext xxxx of the end in order to get the order to despatch.
If we could have something in the integration which allows us to use a default…
1 vote -
Tagging orders into a users workflow
If there is a on going customer service query with an order - it would be great if we could tag this order with a label and then have a workflow of all the orders with current tags so that the customer service team can see on going orders to keep an eye on.
1 vote -
info@giftsfromhandpicked.co.uk
Split special instructions box for when a courier note is left.
For example 'leave with neighbor' or 'put behind bins' to be separate from a gift message or gift wrap note.1 vote -
pre order drop down
On the order status for orders. It would be good to have an option for pre orders so they don't get confused for OOS orders that would need to be cancelled.
9 votesHi,
thanks for your suggestion. Rather than new statuses we are looking at adding the ability to use "tags" on orders on the V3 page to categorise them. This allows more flexibility than just a fixed set of statuses.
This will allow you to do what you need and be able to filter for that "tag".
Thanks,
SF
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