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19 results found

  1. Ability to speed up orders coming through from channel

    The ability to pull orders through quicker during operating hours as some orders take over 30 mins to reach store feeder this means we have to reduce our courier cut off times to allow the warehouse to pick and pack before collection

    It would be good be able to manually pull orders from channel or speed up the sync process for woocommerce

    11 votes

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    2 comments  ·  Orders  ·  Admin →
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  2. Notification when a backorder is received into the system

    It would be useful when a backorder is pulled into the system that a notification is sent via email as these can sometimes be missed and we've had a few cases where a product has oversold on a channel due to delayed stock updates but no one has realised

    6 votes

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    0 comments  ·  Orders  ·  Admin →
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  3. Merge Orders from Different Sales Channels

    We should be able to choose how we want to merge the orders.

    Currently, Store Feeder says "The orders must also be from the
    Same channel
    Use the same shipping method
    Have the same order status

    Maybe there can be a toggle that we can switch on/off. For example; We want the system to merge orders from different sales channels. Or from different shipping methods.
    It is not possible at the moment.

    4 votes

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    1 comment  ·  Orders  ·  Admin →
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  4. pre order drop down

    On the order status for orders. It would be good to have an option for pre orders so they don't get confused for OOS orders that would need to be cancelled.

    6 votes

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    1 comment  ·  Orders  ·  Admin →
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  5. Faster Inventory Sync Between StoreFeeder and Amazon

    The lag between amazon and storefeeder updating inventory quantity is causing products overselling and having to cancel orders.

    2 votes

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    0 comments  ·  Orders  ·  Admin →
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  6. Button to check for order from same person but different shipping selected.

    Sometimes we get multiple orders from people and hey select different shipping methods.( these do not automatically merge) I would like a button the highlight these so we can merge the order as this is not done automatically. we have to check for these order everyday.

    1 vote

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  7. Get returns information from Amazon FBA

    We would like to view the Returns received on the Amazon FBA channel.
    As a next step, we would like to create a feed to our ERP similar to orders feed, so we could automatically create Credit notes for the returns.

    1 vote

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  8. Add 'Ship by Date' to the Orders Page

    Please can we add the 'Ship By Date' as a filterable column on the manage orders page to allow this priority to be shown without having to go into the orders and also see assigned orders. Thanks.

    2 votes

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  9. Exchange - retain channel order ID

    Retain the channel order ID when processing an exchange.

    We generally need the channel order ID to identify an order in our customer service.

    As it stands, my options are to either exchange the order and lose the channel order ID, or to return and clone the initial order. This can be inefficient for orders on many units/SKUs.

    Offering an option when clicking 'exchange' in an order to retain or delete the channel order ID could be suitable.

    1 vote

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  10. "Remaining inventory" field on order exports

    It would be useful to see a "remaining inventory" or "remaining stock" field on order exports, to show how much stock of a product remained after the exported order was originally placed.

    1 vote

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  11. Seeing Back Order / Oversold quantities filter/column on Deliveries Page

    We often use the oversell feature but find we can get caught short when suppliers unexpectedly run out, leading to a number of pending orders where we have to monitor manually if the product is coming back in. Could an additional column be added to the Deliveries page where we can see the number of orders/quantity of product on Back Order for that particular SKU? That way when you are writing a line off you could see that there are orders that need addressing for that SKU as the stock will not be coming back in soon.

    1 vote

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    1 comment  ·  Orders  ·  Admin →
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  12. Limit shipping methods that show when creating a MOTO order

    When creating a MOTO order, the dropdown list for shipping methods shows ALL shipping methods available on our account. We generally only use around 5 of these, so it would be good if we could limit the ones that show in the list to just those ones. We don't want to remove all the methods that we don't currently use from our account in case we need them again another time.

    7 votes

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    1 comment  ·  Orders  ·  Admin →
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  13. Import payment info from Shopify to Xero on new orders.

    Import payment info from Shopify to Xero on new orders.

    Orders are exported to Storefeeder and on despatch an invoice is sent to Xero

    Currently a manual process is required to either match a PayPal payment to the invoice or to add a payment if paid via Shopify payments. (We have multiple stores, so need to get the payment on the correct store)

    On a previous system I used, the payment type/amount etc would be exported to Xero and then when the order was despatched it would tie up with the invoice and a 1 click of the "ok" button.…

    2 votes

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    2 comments  ·  Orders  ·  Admin →
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  14. Ability to See Orders Per Supplier for Each Channel

    We would like the ability to be able to look at how many orders we have for a certain supplier in each sales channel. This way we can see what sells well on each of our channels.

    1 vote

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    0 comments  ·  Orders  ·  Admin →
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  15. Item Options - Don't remove from view after dispatch

    Personalisation from Etsy and Shopify orders pull through to the 'Item Options' section on each product line on the Order Page. Whilst this is okay as we have added a section on our invoices to display this Item Options information, once the order is dispatched on StoreFeeder this box disappears and you cannot see the info.

    We then have to either 'reprint' the invoice to load it and see what details were written, or we have to search for this information directly on Etsy/Shopify. This is time consuming and seems unnecessary.

    It would be great if the personalisation was pulled…

    2 votes

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  16. Consistency in Gross vs Net application

    Orders within storefeeder display the goods subtotal net of VAT and have a separate line for the Vat called “Lines total tax”
    However the line for “shipping costs” are Gross (inclusive of VAT)
    There is a separate line for the shipping tax.
    Could the “Shipping costs” be made to show the net figure? like the goods currently are

    1 vote

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  17. same customer - different our stores

    When the same customer buys products from 2 different stores, we have to combine them and manually set labels. same customer - same address - different store. this will save us the cost of 2 stickers.

    In addition, when the same customer in the system makes purchases at different times in a single store, the system may miss them. This is a very important issue.

    1 vote

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  18. Clearer notes from website orders on Shopify

    Currently customisation details from Shopify pull through into the 'item Options' on the order, and it displays (x1) at the end of every line. It does not look like this on Shopify.

    It would be great if this could be removed as it makes our orders messy.

    Additionally on Shopify you can amend the packing slip to only show relevant product information, it would be great if we could do the same on StoreFeeder (to remove unnecessary lines), or alternatively to have the ability to print our Shopify packing slip directly from StoreFeeder, or via a link on the Orders…

    1 vote

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  19. Printing CN22 labels during pickwave despatch

    We would like to print CN22 labels automatically for any non-EU orders when printing our integrated invoices. After speaking to support it seems the only way to do this is to have a double-label invoice which includes a space for both an address label and a CN22 label. Unfortunately this isn't practical when using Royal Mail 6x4 labels which already take up a large amount of room on the invoice, and 95% of orders do not need a CN22 so this would be a lot of wasted space.

    Given that StoreFeeder is promoted as a direct upgrade from Click &…

    3 votes

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    1 comment  ·  Orders  ·  Admin →
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