Currently when looking up an order via the orders screen, you see the status 'Returned' whether the order has been refunded or exchanged. I think it would be useful to show the order as 'Exchanged' if this is the case. The user then knows they have to search for a different order if the item is again returned!

What would be a further help is if there was a link that would click you through to the new order that was created.

I believe putting orders 'On Hold' must be one of the most popular status changes to an order. It is however quite a long-winded process to put an order On or Off hold from the Edit order screen (having to check a box, click on drop-down, select a choice and then save). Could this button be added alongside the Cancel Order Button (and keep the existing behaviour of Hold, such as removing from Pickwave etc.)?

Please could we add the 'Supplier Minimum Unit Order Quantity' to our reorder email notifications this would help our reordering much easier. Thank you Andy

Currently, we are unable to record payment methods for phone orders or shop orders.

If a customer wants to place a deposit, there is no way to record this on Storefeeder. We then have to place the order "On Hold", then print off the order manually and staple sheets of paper with transaction numbers and details to each order.

We then place into a big file and search through it each time a customer wants to make a payment. We want to move to more of an electronic system where it can minimise mistakes. Is this possible please?

Thanks!

With customer power greater than ever, it is now commonplace to refund amounts greater than 100% of the order value, to cover return postage costs that have already been spent out by the customer. It would be very useful to have a 'Refund additional amount' box alongside the refund shipping box to cover these extra refunds, and for StoreFeeder to then show the total value of the order as negative.

Currently we can only pre-despatch pending, complete or assigned orders. Often we have orders on hold awaiting a delivery. We would like to pre-despatch these orders, so we have to un-hold each one, pre-despatch, then re-hold. Awkward to say the least.

Currently Un-holding orders sends the order back to its status before it went on hold, this is usually 'complete ready to pick'. Could we have the functionality to place the selected orders being unheld directly into a pickwave so these orders can be prioritised over any other orders currently marked as 'complete ready to pick'

Would be good to have a column which auto queries Royal Mail for the latest tracking informaiton - would assist to preempt possible service disruption or delays in deliveres.

Is it possible to have something i.e a token to display a little message on invoices which have lines split. Explaining to customers that the other items will be delivered seperatley.

So for example we have a customer who has ordered 3 items, 2 of them items are being shipped by us the 3rd is coming from a drop ship ship supplier. It would be nice to let the customer know to expect a second parcel for the 3rd item.

I.E customer enters;

1)"11.22.33.44.55" change it to "1122334455".
2) "07 123456789" change to 07123456789".
3) "+12 3456789" Change to "123456789"

This would help a lot for couriers

Thanks, Sam

Similar to the 'Sold Last 30 Days' column their needs to be a lifetime sales column on the manage inventory page.

This is handy during buying meetings with suppliers as the information is clear and easy to get access to.

Sometimes orders don't get despatched to the channel properly (typically human / our process error). StoreFeeder could show a warning that order xyz was still showing as not despatched within the channel after x days / weekdays.
Times when this happen are for example we've combined 2 orders into 1 shipment and only uploaded tracking info against 1 order number.
This info needs to come from the channel - not what StoreFeeder believes the state of the order to be.

We often get multiple orders from customers at the same time which can be dispatched together to save on postage costs. At the moment we sort orders which are "complete ready to pick" by postcode and scan down the list and manually search for orders from the same customers which can be merged and posted together. Would be handy if Storefeeder automatically suggested orders that could be merged (based on matching postcode , customer name, buyer ID, etc). I think it's important to only "suggest" orders to merge rather than automatically merge though. Danny

The ability for sales coming from storefeeder going to Xero accounting to show automatically as paid or not paid We can't believe this dosen't happen already. This has just added a very big job we wish not to have. Please vote. Many Thanks

It would be good to be able to duplicate Phone Orders, i.e. if a customer calls back to re-order the same items, a copy order would then appear.
Thanks.

We noticed when orders on eBay are automatically cancelled after an unpaid item dispute has been won, the orders are still left as 'Awaiting Payment' which then leaves your stock slightly off, overtime these orders add up and it would be good if there is a way for SF to link in the closed case with eBay so that SF can cancel the orders and add the stock back into inventory.

It would be great if SF could recognise these and have separate email templates as well, as we display the shipping address on invoices/emails etc and get no end of messages stating, this is not my address etc.

As we then have to explain this is eBay GSP programs etc to it going to forwarders, then will be forwarded on to you etc. Every single time.

Thanks, Sam

In our business, we have a lot of pre-orders or items that cannot be sent out until their release date. Having an option to make a product with a release date meaning they could not be dispatched before this date or something to that effect would be amazing. We can obviously dispatch them the day/two days before depending on shipping time to customers but currently only record these manually. Is there any way we can do this better?

Sometimes on Amazon we get customers requesting VAT invoices, currently we do not supply VAT on our invoices so we have to manually create these.

It would be really useful if we could have a "Download VAT invoice" as an option on the order.