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24 results found

  1. Redownloading of orders from Shopify that are "partially refunded"

    If a customer calls and amends their order, ie removes an item or selects a cheaper alternative, we amend the order in Shopify and then process the part refund to the customer within Shopify. All Shopify tasks are then completed.

    Just like if we had added items to an order, we then redownload the order in StoreFeeder, which usually works fine, but if an order is "partially refunded" in Shopify, it gets deleted in StoreFeeder (standard when redownloading an order) but doesn't then pull in successfully.

    This has resulted in a number of orders not being dispatched on time and…

    5 votes

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  2. Merge Orders from Different Sales Channels

    We should be able to choose how we want to merge the orders.

    Currently, Store Feeder says "The orders must also be from the
    Same channel
    Use the same shipping method
    Have the same order status

    Maybe there can be a toggle that we can switch on/off. For example; We want the system to merge orders from different sales channels. Or from different shipping methods.
    It is not possible at the moment.

    12 votes

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    2 comments  ·  Orders  ·  Admin →
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  3. Ability to speed up orders coming through from channel

    The ability to pull orders through quicker during operating hours as some orders take over 30 mins to reach store feeder this means we have to reduce our courier cut off times to allow the warehouse to pick and pack before collection

    It would be good be able to manually pull orders from channel or speed up the sync process for woocommerce

    19 votes

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    3 comments  ·  Orders  ·  Admin →
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    Hi Aaron,


    we have recently decreased the order import schedule accross the board to every 8 minutes rather than 15.  We plan to further decrease as much as possible.


    Any dealys outside of this are subject to channels holding orders for a "buyers remorse" period so they can be cancelled.  Orders are not released to the API until this perios has passed.  This unforunately cannot be worked around and is out of our control.


    We are also planing on supporting Webhooks where channels allow which means that orders should come in moments after they have been placed\released by channel.


    Please keep an eye on updates for further details.


    Thanks,


    SF


  4. Shopify POS be distinguishable / have "POS" as the shipping method

    Shopify POS be distinguishable / have "POS" as the shipping method.

    At the moment, when a Shopify POS order pulls into StoreFeeder it has "Default Shipping" as the shipping order. It would be good if it said "POS"
    Stewart has said "I have spoken to the team about this and the only way to distinguish these orders in StoreFeeder is to check the addresses of the orders as they are imported. POS order will be missing address information"

    (Inflatex/RIBstore's ticket 63556)

    3 votes

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  5. Notification when a backorder is received into the system

    It would be useful when a backorder is pulled into the system that a notification is sent via email as these can sometimes be missed and we've had a few cases where a product has oversold on a channel due to delayed stock updates but no one has realised

    8 votes

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    0 comments  ·  Orders  ·  Admin →
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    Hi,


    thanks for your suggestion.  We are looking at a better solution for these sorts of issues.  Rather than notifications that often get ignored\missed we are looking at specific dashboards for user roles that are more suited to the information they are looking for.


    You can also use saved filters on the orders grid to easily look for back orders in the system.


    Thanks,


    SF

  6. Tagging orders into a users workflow

    If there is a on going customer service query with an order - it would be great if we could tag this order with a label and then have a workflow of all the orders with current tags so that the customer service team can see on going orders to keep an eye on.

    1 vote

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  7. Order Notes Images

    It would be great if we could upload images to an order notes so that we can save pictures or damages, faults or PODs for continuity of information between staff.

    1 vote

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  8. info@giftsfromhandpicked.co.uk

    Split special instructions box for when a courier note is left.
    For example 'leave with neighbor' or 'put behind bins' to be separate from a gift message or gift wrap note.

    1 vote

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  9. pre order drop down

    On the order status for orders. It would be good to have an option for pre orders so they don't get confused for OOS orders that would need to be cancelled.

    8 votes

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    1 comment  ·  Orders  ·  Admin →
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    Hi,


    thanks for your suggestion.  Rather than new statuses we are looking at adding the ability to use "tags" on orders on the V3 page to categorise them.  This allows more flexibility than just a fixed set of statuses.


    This will allow you to do what you need and be able to filter for that "tag".


    Thanks,


    SF

  10. Automatically Split Orders

    We use Amazon shipping and Royal Mail as a courier on Amazon.
    We have been selling 20KG bags of compost. If a customer orders more than one, then we cannot put them all into one parcel as they are way too heavy.

    As Amazon only allows one tracking number, we have to split the orders manually to ensure there is one parcel per order.

    I am currently having to split about 20 orders manually per day, some have 5 plus units on them.

    It's taking up management time to continuously do this throughout the day and each evening before the…

    1 vote

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  11. Ability to combine Filters when creating pickwaves

    This would be super useful, as we 3 filters that do one job, but are not able to make them work as 1.

    Thanks, Sam

    1 vote

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  12. Get returns information from Amazon FBA

    We would like to view the Returns received on the Amazon FBA channel.
    As a next step, we would like to create a feed to our ERP similar to orders feed, so we could automatically create Credit notes for the returns.

    2 votes

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  13. Add 'Ship by Date' to the Orders Page

    Please can we add the 'Ship By Date' as a filterable column on the manage orders page to allow this priority to be shown without having to go into the orders and also see assigned orders. Thanks.

    4 votes

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  14. Exchange - retain channel order ID

    Retain the channel order ID when processing an exchange.

    We generally need the channel order ID to identify an order in our customer service.

    As it stands, my options are to either exchange the order and lose the channel order ID, or to return and clone the initial order. This can be inefficient for orders on many units/SKUs.

    Offering an option when clicking 'exchange' in an order to retain or delete the channel order ID could be suitable.

    2 votes

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  15. Button to check for order from same person but different shipping selected.

    Sometimes we get multiple orders from people and hey select different shipping methods.( these do not automatically merge) I would like a button the highlight these so we can merge the order as this is not done automatically. we have to check for these order everyday.

    1 vote

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  16. Import payment info from Shopify to Xero on new orders.

    Import payment info from Shopify to Xero on new orders.

    Orders are exported to Storefeeder and on despatch an invoice is sent to Xero

    Currently a manual process is required to either match a PayPal payment to the invoice or to add a payment if paid via Shopify payments. (We have multiple stores, so need to get the payment on the correct store)

    On a previous system I used, the payment type/amount etc would be exported to Xero and then when the order was despatched it would tie up with the invoice and a 1 click of the "ok" button.…

    4 votes

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  17. "Remaining inventory" field on order exports

    It would be useful to see a "remaining inventory" or "remaining stock" field on order exports, to show how much stock of a product remained after the exported order was originally placed.

    1 vote

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  18. Limit shipping methods that show when creating a MOTO order

    When creating a MOTO order, the dropdown list for shipping methods shows ALL shipping methods available on our account. We generally only use around 5 of these, so it would be good if we could limit the ones that show in the list to just those ones. We don't want to remove all the methods that we don't currently use from our account in case we need them again another time.

    9 votes

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    1 comment  ·  Orders  ·  Admin →
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    Thank you for your suggestion, we think this is a good idea and is currently being reviewed.


    We are looking at implementing this.


    Phase 1 is likely to be limiting domestic shipping methods to UK orders and vice versa.  We will then look to follow up with being able to have favourite shipping methods at the top of the list so you can easily pick the ones you need to.

  19. Seeing Back Order / Oversold quantities filter/column on Deliveries Page

    We often use the oversell feature but find we can get caught short when suppliers unexpectedly run out, leading to a number of pending orders where we have to monitor manually if the product is coming back in. Could an additional column be added to the Deliveries page where we can see the number of orders/quantity of product on Back Order for that particular SKU? That way when you are writing a line off you could see that there are orders that need addressing for that SKU as the stock will not be coming back in soon.

    1 vote

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  20. Item Options - Don't remove from view after dispatch

    Personalisation from Etsy and Shopify orders pull through to the 'Item Options' section on each product line on the Order Page. Whilst this is okay as we have added a section on our invoices to display this Item Options information, once the order is dispatched on StoreFeeder this box disappears and you cannot see the info.

    We then have to either 'reprint' the invoice to load it and see what details were written, or we have to search for this information directly on Etsy/Shopify. This is time consuming and seems unnecessary.

    It would be great if the personalisation was pulled…

    2 votes

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