5 results found

1. Limit shipping methods that show when creating a MOTO order

   When creating a MOTO order, the dropdown list for shipping methods shows ALL shipping methods available on our account. We generally only use around 5 of these, so it would be good if we could limit the ones that show in the list to just those ones. We don't want to remove all the methods that we don't currently use from our account in case we need them again another time.

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   0 comments  ·  Orders  ·  Delete…  ·  Admin →
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2. Order Statuses of 'Exchanged' and 'Refunded' instead of 'Returned'...

   Currently, whether you refund or exchange an order, the order status is set simply to 'Returned', which is not much help from an admin POV.

   We exchange about half of our returned orders, and it is a little tedious having to enter into each order every time an enquiry comes in to ascertain what was actioned.

   Order statuses of 'Refunded' and 'Exchanged' would be really very helpful, and seemingly an easyish one to code in...

   Furthermore it is easy for a user to mistake the order as 'Refunded' on quick glance and then mistakenly action a refund on a 3rd party site in error, believing the refund not to have gone through.

   Visually, within any order, it is not easy to see what action has been taken to be honest!

   Currently, whether you refund or exchange an order, the order status is set simply to 'Returned', which is not much help from an admin POV.

   We exchange about half of our returned orders, and it is a little tedious having to enter into each order every time an enquiry comes in to ascertain what was actioned.

   Order statuses of 'Refunded' and 'Exchanged' would be really very helpful, and seemingly an easyish one to code in...

   Furthermore it is easy for a user to mistake the order as 'Refunded' on quick glance and then mistakenly action a refund on a 3rd… more

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   0 comments  ·  Orders  ·  Delete…  ·  Admin →
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3. Button to manually add "Priority" tag within orders view

   It would be very useful to be able to add the "Priority" tag to an order via the orders view on storefeeder. I know we can do this automatically via shipping rules which is very useful, but it would be really good to be able to add it to orders where necessary.

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   0 comments  ·  Orders  ·  Delete…  ·  Admin →
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   Due to be released  ·  AdminSupport (Customer Support Agent, StoreFeeder) responded

   This new feature is currently in testing and all being well should be released soon.

   
   

   Thanks,

   
   

   SF

4. Amazon Customisation details to be pulled across to StoreFeeder

   It would be great if you were able to automatically pull the customisation information from Amazon to our orders and invoices. We currently spend a lot of time each day copying this information across from Amazon to our invoices before we dispatch. The customisation tool on Amazon is very useful as it stops other sellers from tagging onto the item, so we would like to have it on as many products as possible, but it is time consuming at the moment.

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   0 comments  ·  Orders  ·  Delete…  ·  Admin →
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   started  ·  AdminSupport (Customer Support Agent, StoreFeeder) responded

   The work to plan out how to best show this information has now started.

   
   

   Work on implemneting this will them follow

   
   

   Thanks,

    

   SF

5. Printing CN22 labels during pickwave despatch

   We would like to print CN22 labels automatically for any non-EU orders when printing our integrated invoices. After speaking to support it seems the only way to do this is to have a double-label invoice which includes a space for both an address label and a CN22 label. Unfortunately this isn't practical when using Royal Mail 6x4 labels which already take up a large amount of room on the invoice, and 95% of orders do not need a CN22 so this would be a lot of wasted space.

   Given that StoreFeeder is promoted as a direct upgrade from Click & Drop, I would suggest that the C&D functionality for this should be present in StoreFeeder.

   In C&D, upon printing a Non-EU order, an extra (blank) sheet will also be printed which contains just the CN22 label positioned at the normal postage label location. This means we can peel & stick the postage label from the invoice sheet, then peel & stick the CN22 from the extra sheet which was printed. (In C&D, the extra sheet also includes the order number, so the CN22 can be matched to the relevant invoice)

   Ideally this could be implemented to automatically print alongside the invoices when despatching or as an extra popup after the invoice printing window is closed.

   We would like to print CN22 labels automatically for any non-EU orders when printing our integrated invoices. After speaking to support it seems the only way to do this is to have a double-label invoice which includes a space for both an address label and a CN22 label. Unfortunately this isn't practical when using Royal Mail 6x4 labels which already take up a large amount of room on the invoice, and 95% of orders do not need a CN22 so this would be a lot of wasted space.

   Given that StoreFeeder is promoted as a direct upgrade from Click &… more

   3 votes

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   under review  ·  AdminSupport (Customer Support Agent, StoreFeeder) responded

   Hi,

   As you mentioned at the moment we are limited to both labels being integrations or both labels printing off as thermal labels.

   We’re going to investigate this to see if it’ll be possible to produce thermal cn22 labels with integrated labels.

   Thank you,
   The StoreFeeder Team