StoreFeeder

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  1. Add the 'Supplier Minimum Unit Order Quantity'

    Please could we add the 'Supplier Minimum Unit Order Quantity' to our reorder email notifications this would help our reordering much easier. Thank you Andy

    3 votes
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    0 comments  ·  Orders  ·  Flag idea as inappropriate…  ·  Admin →
  2. Add 'Hold/Unhold' button at top of Edit Order screen

    I believe putting orders 'On Hold' must be one of the most popular status changes to an order. It is however quite a long-winded process to put an order On or Off hold from the Edit order screen (having to check a box, click on drop-down, select a choice and then save). Could this button be added alongside the Cancel Order Button (and keep the existing behaviour of Hold, such as removing from Pickwave etc.)?

    2 votes
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    0 comments  ·  Orders  ·  Flag idea as inappropriate…  ·  Admin →
  3. Recording All Payment Transactions

    Currently, we are unable to record payment methods for phone orders or shop orders.

    If a customer wants to place a deposit, there is no way to record this on Storefeeder. We then have to place the order "On Hold", then print off the order manually and staple sheets of paper with transaction numbers and details to each order.

    We then place into a big file and search through it each time a customer wants to make a payment. We want to move to more of an electronic system where it can minimise mistakes. Is this possible please?

    Thanks!

    1 vote
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    0 comments  ·  Orders  ·  Flag idea as inappropriate…  ·  Admin →
  4. Action Refunds greater than 100%

    With customer power greater than ever, it is now commonplace to refund amounts greater than 100% of the order value, to cover return postage costs that have already been spent out by the customer. It would be very useful to have a 'Refund additional amount' box alongside the refund shipping box to cover these extra refunds, and for StoreFeeder to then show the total value of the order as negative.

    1 vote
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    0 comments  ·  Orders  ·  Flag idea as inappropriate…  ·  Admin →
  5. Make 'Exchanged' an Order Status after exchanging + Link to New Order

    Currently when looking up an order via the orders screen, you see the status 'Returned' whether the order has been refunded or exchanged. I think it would be useful to show the order as 'Exchanged' if this is the case. The user then knows they have to search for a different order if the item is again returned!

    What would be a further help is if there was a link that would click you through to the new order that was created.

    1 vote
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    0 comments  ·  Orders  ·  Flag idea as inappropriate…  ·  Admin →
  6. Ability to pre-despatch held orders

    Currently we can only pre-despatch pending, complete or assigned orders. Often we have orders on hold awaiting a delivery. We would like to pre-despatch these orders, so we have to un-hold each one, pre-despatch, then re-hold. Awkward to say the least.

    3 votes
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    0 comments  ·  Orders  ·  Flag idea as inappropriate…  ·  Admin →
  7. Ability to place selected Un-hold orders directly into a pickwave

    Currently Un-holding orders sends the order back to its status before it went on hold, this is usually 'complete ready to pick'. Could we have the functionality to place the selected orders being unheld directly into a pickwave so these orders can be prioritised over any other orders currently marked as 'complete ready to pick'

    1 vote
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    0 comments  ·  Orders  ·  Flag idea as inappropriate…  ·  Admin →
  8. Column which auto queries Royal Mail updates with latest tracking information - will help to preempt possible issues with missing delivered.

    Would be good to have a column which auto queries Royal Mail for the latest tracking informaiton - would assist to preempt possible service disruption or delays in deliveres.

    1 vote
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    0 comments  ·  Orders  ·  Flag idea as inappropriate…  ·  Admin →
  9. Display a message on invoice for orders with split lines

    Is it possible to have something i.e a token to display a little message on invoices which have lines split. Explaining to customers that the other items will be delivered seperatley.

    So for example we have a customer who has ordered 3 items, 2 of them items are being shipped by us the 3rd is coming from a drop ship ship supplier. It would be nice to let the customer know to expect a second parcel for the 3rd item.

    6 votes
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    0 comments  ·  Orders  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Steve,

    What you could do is on any split orders put a message in either the “Special Instructions” or “Picker Instructions” which you don’t use and then the team can add this token to your invoice.

    Please let us know if that option would work for you.

    Thank you,
    Aimee

  10. Format Phone Numbers

    I.E customer enters;

    1)"11.22.33.44.55" change it to "1122334455".
    2) "07 123456789" change to 07123456789".
    3) "+12 3456789" Change to "123456789"

    This would help a lot for couriers

    Thanks, Sam

    2 votes
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    0 comments  ·  Orders  ·  Flag idea as inappropriate…  ·  Admin →
  11. Ability to easily view lifetime sales

    Similar to the 'Sold Last 30 Days' column their needs to be a lifetime sales column on the manage inventory page.

    This is handy during buying meetings with suppliers as the information is clear and easy to get access to.

    17 votes
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    1 comment  ·  Orders  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    This idea seems to have a lot of votes so I’ll put this forward to the developers and update you on their decision regarding this!

    Thank you,
    The Storefeeder Team

  12. Xero sales from Storefeeder to show Automatically as Paid Or Not Paid

    The ability for sales coming from storefeeder going to Xero accounting to show automatically as paid or not paid We can't believe this dosen't happen already. This has just added a very big job we wish not to have. Please vote. Many Thanks

    7 votes
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    0 comments  ·  Orders  ·  Flag idea as inappropriate…  ·  Admin →
  13. Cancelling orders on Storefeeder where eBay automatically closes an unpaid item dispute

    We noticed when orders on eBay are automatically cancelled after an unpaid item dispute has been won, the orders are still left as 'Awaiting Payment' which then leaves your stock slightly off, overtime these orders add up and it would be good if there is a way for SF to link in the closed case with eBay so that SF can cancel the orders and add the stock back into inventory.

    4 votes
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    1 comment  ·  Orders  ·  Flag idea as inappropriate…  ·  Admin →
  14. Recognise eBay's GSP address

    It would be great if SF could recognise these and have separate email templates as well, as we display the shipping address on invoices/emails etc and get no end of messages stating, this is not my address etc.

    As we then have to explain this is eBay GSP programs etc to it going to forwarders, then will be forwarded on to you etc. Every single time.

    Thanks, Sam

    1 vote
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    0 comments  ·  Orders  ·  Flag idea as inappropriate…  ·  Admin →
  15. Pre-Orders - Being able to change Dates for Orders to be available for despatching

    In our business, we have a lot of pre-orders or items that cannot be sent out until their release date. Having an option to make a product with a release date meaning they could not be dispatched before this date or something to that effect would be amazing. We can obviously dispatch them the day/two days before depending on shipping time to customers but currently only record these manually. Is there any way we can do this better?

    1 vote
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    2 comments  ·  Orders  ·  Flag idea as inappropriate…  ·  Admin →
  16. Download one off VAT Invoice for customers

    Sometimes on Amazon we get customers requesting VAT invoices, currently we do not supply VAT on our invoices so we have to manually create these.

    It would be really useful if we could have a "Download VAT invoice" as an option on the order.

    8 votes
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    1 comment  ·  Orders  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    As there has been quite a bit of interest in this we’re going to take a look into this. We’ll update you when the team has decided whether or not to proceed with this.

    Thank you,
    The Storefeeder Team

  17. Give a pick date in an order

    We have customers who want an order delivered later than our usual delivery time. It would be great to set a pick date on the order and not have it appear on the Picking page until then. At present we put the order on Hold, and someone has to remember to take it off.

    6 votes
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    2 comments  ·  Orders  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    As far I’m aware this is something the team were planning on adding.
    If anything changes and this feature doesn’t go ahead we’ll update you!

    Thank you,
    The Storefeeder Team

  18. Automatically suggest orders to merge

    We often get multiple orders from customers at the same time which can be dispatched together to save on postage costs. At the moment we sort orders which are "complete ready to pick" by postcode and scan down the list and manually search for orders from the same customers which can be merged and posted together. Would be handy if Storefeeder automatically suggested orders that could be merged (based on matching postcode , customer name, buyer ID, etc). I think it's important to only "suggest" orders to merge rather than automatically merge though. Danny

    10 votes
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    2 comments  ·  Orders  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Sam is right we do have an option to automatically merge orders but as it seems the original request wants to not do this automatically I can forward this onto the team to see if there’s anything we can do.

    Also Pawel, the reason we don’t merge in those occasions is because we cannot make the decision on what postage should be applied in the cases where it doesn’t match. (Because depending what they’ve chosen it could cost you more – and they’ve not paid for it for both parcels- if we upgrade because the postage weight).

    Thank you,
    The Storefeeder Team

  19. Option to duplicate order

    It would be good to be able to duplicate Phone Orders, i.e. if a customer calls back to re-order the same items, a copy order would then appear.
    Thanks.

    6 votes
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    2 comments  ·  Orders  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    There are a few votes for this request and we can see the benefit in this so we’re going to have a look into this option!

    Thank you,
    The Storefeeder Team

  20. Automatically flag potential incorrect address on orders - Automatically put order on hold until staff member checks address manaully

    At least once a week we get the customer that fails to put the first line of their address on the order.

    The most common is putting the house number, followed by the county or city, they forget to put a road name leading to a failed delivery.

    I understand that it will not catch everything, sometimes customers put the whole address on one line, sometimes they put the house number on line 1 and the road on line 2 etc, but it might catch some dodgy addresses? particularly the customers that do not put the road name on the…

    13 votes
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    under review  ·  0 comments  ·  Orders  ·  Flag idea as inappropriate…  ·  Admin →
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