StoreFeeder

How can we improve StoreFeeder?

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  1. Cancelling orders on Storefeeder where eBay automatically closes an unpaid item dispute

    We noticed when orders on eBay are automatically cancelled after an unpaid item dispute has been won, the orders are still left as 'Awaiting Payment' which then leaves your stock slightly off, overtime these orders add up and it would be good if there is a way for SF to link in the closed case with eBay so that SF can cancel the orders and add the stock back into inventory.

    2 votes
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      0 comments  ·  Orders  ·  Flag idea as inappropriate…  ·  Admin →
    • Found an issue. I use Click and drop at the moment, when I batch orders and bulk print, the orders come out as packing slip then address lab

      I use Click and drop at the moment, when I batch orders and bulk print, the orders come out as packing slip then address label, one after each other so when packing it is nice in order.

      With storefeeder it is slightly different, when bulk printing, it prints all of the invoices first and then all of the labels next, this then needs to manually match up the invoice with the shipping label, which slows the process down. Can anything be done about this ?

      To clarify, order printing sequence goes like this :

      Click and Drop
      Packing slip (order…

      1 vote
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        0 comments  ·  Orders  ·  Flag idea as inappropriate…  ·  Admin →
      • Alert channels when orders are cancelled

        It would be really useful if Storefeeder had the ability to send an alert to integrated channels when an order is cancelled.
        This would save us from having to cancel the order in 2 places and ensure what's on Storefeeder is accurate to what is on the channel.

        13 votes
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          3 comments  ·  Orders  ·  Flag idea as inappropriate…  ·  Admin →

          Hi Molly,

          This request is quite new and already has a lot of users interested, we’re not sure if this is possible for all channels without some investigation but we’re going to take a look into this.

          We’ll let you know what the developers decide on this one!

          Thank you,
          The Storefeeder Team

        • Pre-Orders - Being able to change Dates for Orders to be available for despatching

          In our business, we have a lot of pre-orders or items that cannot be sent out until their release date. Having an option to make a product with a release date meaning they could not be dispatched before this date or something to that effect would be amazing. We can obviously dispatch them the day/two days before depending on shipping time to customers but currently only record these manually. Is there any way we can do this better?

          1 vote
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            2 comments  ·  Orders  ·  Flag idea as inappropriate…  ·  Admin →
          • Display a message on invoice for orders with split lines

            Is it possible to have something i.e a token to display a little message on invoices which have lines split. Explaining to customers that the other items will be delivered seperatley.

            So for example we have a customer who has ordered 3 items, 2 of them items are being shipped by us the 3rd is coming from a drop ship ship supplier. It would be nice to let the customer know to expect a second parcel for the 3rd item.

            5 votes
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              0 comments  ·  Orders  ·  Flag idea as inappropriate…  ·  Admin →

              Hi Steve,

              What you could do is on any split orders put a message in either the “Special Instructions” or “Picker Instructions” which you don’t use and then the team can add this token to your invoice.

              Please let us know if that option would work for you.

              Thank you,
              Aimee

            • Format Phone Numbers

              I.E customer enters;

              1)"11.22.33.44.55" change it to "1122334455".
              2) "07 123456789" change to 07123456789".
              3) "+12 3456789" Change to "123456789"

              This would help a lot for couriers

              Thanks, Sam

              1 vote
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                0 comments  ·  Orders  ·  Flag idea as inappropriate…  ·  Admin →
              • Adjust the "Reasons for Return"

                In the "Reasons for return" seciton being able to add and edit our own Reason will be really useful as we will be able to speed up the process of issuing returns. At the moment we only have "Unwanted by customer" or "Damaged Goods". It would be useful to have "Returned by courier", ""Incorrect address" and more specific reasons such as "Wrong Item Sent", "Not as described" and other reasons the customer can add on Ebay or Amazon so that our reports can tally up easier.

                22 votes
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                  1 comment  ·  Orders  ·  Flag idea as inappropriate…  ·  Admin →

                  Hi,

                  Just as an update to everyone, we’re still looking into the reasons for return because this is something very commonly brought up, we’re still looking at how to implement this and it was discussed this week so we don’t want to say this will 100% be done but we are actively considering this.

                  Thank you,
                  The Storefeeder Team

                • Ability to easily view lifetime sales

                  Similar to the 'Sold Last 30 Days' column their needs to be a lifetime sales column on the manage inventory page.

                  This is handy during buying meetings with suppliers as the information is clear and easy to get access to.

                  16 votes
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                    1 comment  ·  Orders  ·  Flag idea as inappropriate…  ·  Admin →

                    Hi,

                    This idea seems to have a lot of votes so I’ll put this forward to the developers and update you on their decision regarding this!

                    Thank you,
                    The Storefeeder Team

                  • Download one off VAT Invoice for customers

                    Sometimes on Amazon we get customers requesting VAT invoices, currently we do not supply VAT on our invoices so we have to manually create these.

                    It would be really useful if we could have a "Download VAT invoice" as an option on the order.

                    8 votes
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                      1 comment  ·  Orders  ·  Flag idea as inappropriate…  ·  Admin →

                      Hi,

                      As there has been quite a bit of interest in this we’re going to take a look into this. We’ll update you when the team has decided whether or not to proceed with this.

                      Thank you,
                      The Storefeeder Team

                    • Give a pick date in an order

                      We have customers who want an order delivered later than our usual delivery time. It would be great to set a pick date on the order and not have it appear on the Picking page until then. At present we put the order on Hold, and someone has to remember to take it off.

                      6 votes
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                        2 comments  ·  Orders  ·  Flag idea as inappropriate…  ·  Admin →

                        Hi,

                        As far I’m aware this is something the team were planning on adding.
                        If anything changes and this feature doesn’t go ahead we’ll update you!

                        Thank you,
                        The Storefeeder Team

                      • Xero sales from Storefeeder to show Automatically as Paid Or Not Paid

                        The ability for sales coming from storefeeder going to Xero accounting to show automatically as paid or not paid We can't believe this dosen't happen already. This has just added a very big job we wish not to have. Please vote. Many Thanks

                        6 votes
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                          0 comments  ·  Orders  ·  Flag idea as inappropriate…  ·  Admin →
                        • Automatically suggest orders to merge

                          We often get multiple orders from customers at the same time which can be dispatched together to save on postage costs. At the moment we sort orders which are "complete ready to pick" by postcode and scan down the list and manually search for orders from the same customers which can be merged and posted together. Would be handy if Storefeeder automatically suggested orders that could be merged (based on matching postcode , customer name, buyer ID, etc). I think it's important to only "suggest" orders to merge rather than automatically merge though. Danny

                          10 votes
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                            2 comments  ·  Orders  ·  Flag idea as inappropriate…  ·  Admin →

                            Hi,

                            Sam is right we do have an option to automatically merge orders but as it seems the original request wants to not do this automatically I can forward this onto the team to see if there’s anything we can do.

                            Also Pawel, the reason we don’t merge in those occasions is because we cannot make the decision on what postage should be applied in the cases where it doesn’t match. (Because depending what they’ve chosen it could cost you more – and they’ve not paid for it for both parcels- if we upgrade because the postage weight).

                            Thank you,
                            The Storefeeder Team

                          • Option to duplicate order

                            It would be good to be able to duplicate Phone Orders, i.e. if a customer calls back to re-order the same items, a copy order would then appear.
                            Thanks.

                            5 votes
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                              2 comments  ·  Orders  ·  Flag idea as inappropriate…  ·  Admin →

                              Hi,

                              There are a few votes for this request and we can see the benefit in this so we’re going to have a look into this option!

                              Thank you,
                              The Storefeeder Team

                            • Automatically flag potential incorrect address on orders - Automatically put order on hold until staff member checks address manaully

                              At least once a week we get the customer that fails to put the first line of their address on the order.

                              The most common is putting the house number, followed by the county or city, they forget to put a road name leading to a failed delivery.

                              I understand that it will not catch everything, sometimes customers put the whole address on one line, sometimes they put the house number on line 1 and the road on line 2 etc, but it might catch some dodgy addresses? particularly the customers that do not put the road name on the…

                              12 votes
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                                under review  ·  0 comments  ·  Orders  ·  Flag idea as inappropriate…  ·  Admin →
                              • Colour coded orders page e.g. Order line in red if returned, colours set by user.

                                I believe it would be useful the orders page grid was colour coded for different statuses, which could be setup by each storefeeder client.

                                Each storefeeder client could assign colours to certain order statuses.

                                For example we may want to highlight returns in a red, so within the settings we would assign red to the status "returned"

                                Any order lines which are "returned" would show in red.

                                Other clients could assign a different colour to returns if they wanted or perhaps assign colour to orders on hold etc etc.

                                15 votes
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                                  0 comments  ·  Orders  ·  Flag idea as inappropriate…  ·  Admin →

                                  Hi Kieran,

                                  This appears to be a very popular request, whilst it’s unlikely this will be looked at for V2 of storefeeder I will put this forward as a feature for V3.

                                  I’ll update you on this as soon as I know what the developers decide regarding this request.

                                  Thank you,
                                  The Storefeeder Team

                                • Warning message when order is late - synced with the channel (not what StoreFeeder thinks)

                                  Sometimes orders don't get despatched to the channel properly (typically human / our process error). StoreFeeder could show a warning that order xyz was still showing as not despatched within the channel after x days / weekdays.
                                  Times when this happen are for example we've combined 2 orders into 1 shipment and only uploaded tracking info against 1 order number.
                                  This info needs to come from the channel - not what StoreFeeder believes the state of the order to be.

                                  28 votes
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                                    planned  ·  0 comments  ·  Orders  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Auto Validate Phone number and other data

                                    it would be great if phone numbers got auto validated in this case with no spaces in the phone number, so on exports and dispatching, label print all the time,

                                    This could also be with addresses being too long,

                                    First name : "C/O" at the start change to CO etc, (as in Royal Mail the first 2 letter cannot be symbols)

                                    Thanks, Sam

                                    1 vote
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                                      0 comments  ·  Orders  ·  Flag idea as inappropriate…  ·  Admin →

                                      Hi,

                                      We think this would be useful and have been a lot of requests about this – there is another similar uservoice floating around.

                                      We may not be able to validate all fields but we’ll have a look to see what we can do.

                                      Thanks,
                                      Aimee

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