The ability to highlight a 'Troublesome' customer
ie If we have a customer that repeatedly says they have not had their parcel or is abusive to us etc - We really need to know when they place an order. So being able to highlight those customers in some way so it showed up in the order list would be excellent.
This request has come up quite a few times, we’ve thought about this in the past but we’re not managed to come up with a good solution for this.
I’m going to forward this one though as we think this is a great idea.
The Storefeeder Team
Richard Irons commented
We really need a customer watch list feature, this is a must, so we can hit the button and have these trouble customers appear if they decide to buy again. It is especially beneficial for those who open a-z cases on amazon and win even though tracking clearly shows the items have been delivered.
Dave Henderson commented
There are numerous reasons that this feature would be useful. All it would take is a tick box in the customers account which would put the order on hold and require the user to "Verify order details before despatch" Ideally with a text note to remind the user of the specific reason for review, Once the order has been reviewed another popup could be ticked so that it could be released into the next print run.
We too have had abusive customers and those that routinely deny receiving their parcels. On a more positive note there are also times that when smoothing over unfortunate buyer experiences we offer free shipping, free gift or maybe a free upgrade. There is no way of reminding us through storefeeder that this is due (and embarassing when we forget!).
This idea has been "under review" for 18 months by the looks of it... could I suggest adding something into the shipping rules, so that a customer is marked as "high risk" on the customer or orders page.
This flag could then be something which is used within shipping rules, so we know to ignore non signed for shipping rules for certain customers.
A further use of this could be to have two different flags to flag the customer with... one as "always send signed for" , the other as "don't send" with the effect of either using the shipping rules to ensure it goes signed for, or using the attention required and putting the order on hold to say don't send to this customer.
Just some food for thought.