25 results found

1. Item Options - Don't remove from view after dispatch

   Personalisation from Etsy and Shopify orders pull through to the 'Item Options' section on each product line on the Order Page. Whilst this is okay as we have added a section on our invoices to display this Item Options information, once the order is dispatched on StoreFeeder this box disappears and you cannot see the info.

   We then have to either 'reprint' the invoice to load it and see what details were written, or we have to search for this information directly on Etsy/Shopify. This is time consuming and seems unnecessary.

   It would be great if the personalisation was pulled through to a different section on the order (like into the Special instructions Box, or another box), or alternatively to still have the 'Item Options' section visible after dispatching an order so you can refer back to it if needed.

   Personalisation from Etsy and Shopify orders pull through to the 'Item Options' section on each product line on the Order Page. Whilst this is okay as we have added a section on our invoices to display this Item Options information, once the order is dispatched on StoreFeeder this box disappears and you cannot see the info.

   We then have to either 'reprint' the invoice to load it and see what details were written, or we have to search for this information directly on Etsy/Shopify. This is time consuming and seems unnecessary.

   It would be great if the personalisation was pulled… more

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2. Consistency in Gross vs Net application

   Orders within storefeeder display the goods subtotal net of VAT and have a separate line for the Vat called “Lines total tax”
   However the line for “shipping costs” are Gross (inclusive of VAT)
   There is a separate line for the shipping tax.
   Could the “Shipping costs” be made to show the net figure? like the goods currently are

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3. Update order notes using the API

   It would be great to be able to use the API function to allow us to update notes on a specific order

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4. Clearer notes from website orders on Shopify

   Currently customisation details from Shopify pull through into the 'item Options' on the order, and it displays (x1) at the end of every line. It does not look like this on Shopify.

   It would be great if this could be removed as it makes our orders messy.

   Additionally on Shopify you can amend the packing slip to only show relevant product information, it would be great if we could do the same on StoreFeeder (to remove unnecessary lines), or alternatively to have the ability to print our Shopify packing slip directly from StoreFeeder, or via a link on the Orders page on StoreFeeder.

   Currently customisation details from Shopify pull through into the 'item Options' on the order, and it displays (x1) at the end of every line. It does not look like this on Shopify.

   It would be great if this could be removed as it makes our orders messy.

   Additionally on Shopify you can amend the packing slip to only show relevant product information, it would be great if we could do the same on StoreFeeder (to remove unnecessary lines), or alternatively to have the ability to print our Shopify packing slip directly from StoreFeeder, or via a link on the Orders… more

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5. Printing CN22 labels during pickwave despatch

   We would like to print CN22 labels automatically for any non-EU orders when printing our integrated invoices. After speaking to support it seems the only way to do this is to have a double-label invoice which includes a space for both an address label and a CN22 label. Unfortunately this isn't practical when using Royal Mail 6x4 labels which already take up a large amount of room on the invoice, and 95% of orders do not need a CN22 so this would be a lot of wasted space.

   Given that StoreFeeder is promoted as a direct upgrade from Click & Drop, I would suggest that the C&D functionality for this should be present in StoreFeeder.

   In C&D, upon printing a Non-EU order, an extra (blank) sheet will also be printed which contains just the CN22 label positioned at the normal postage label location. This means we can peel & stick the postage label from the invoice sheet, then peel & stick the CN22 from the extra sheet which was printed. (In C&D, the extra sheet also includes the order number, so the CN22 can be matched to the relevant invoice)

   Ideally this could be implemented to automatically print alongside the invoices when despatching or as an extra popup after the invoice printing window is closed.

   We would like to print CN22 labels automatically for any non-EU orders when printing our integrated invoices. After speaking to support it seems the only way to do this is to have a double-label invoice which includes a space for both an address label and a CN22 label. Unfortunately this isn't practical when using Royal Mail 6x4 labels which already take up a large amount of room on the invoice, and 95% of orders do not need a CN22 so this would be a lot of wasted space.

   Given that StoreFeeder is promoted as a direct upgrade from Click &… more

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   planned  ·  AdminSupport (Customer Support Agent, StoreFeeder) responded

   We are going to get this into the development queue after some testing.