8 results found

1. Faster Inventory Sync Between StoreFeeder and Amazon

   The lag between amazon and storefeeder updating inventory quantity is causing products overselling and having to cancel orders.

   3 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Orders  ·  Delete…  ·  Admin →
   Future Version  ·  AdminSupport (Customer Support Agent, StoreFeeder) responded

   HI Linda,

   
   

   Thanks for your suggestion.  Ee have recently sped up inventory updates to all channels where we are able to every 10 minutes from 15.

   
   

   we are looking at implementing webhooks where channels allow that will facilitate faster order imports and inventory updates accross the board (within channel limits).

   
   

   Thanks,

   
   

   SF

2. Product image on order page

   We should be able to see product image on order page. It would be great to see the product images there. It could be a small size image but when you hoover the mouse, it could get bigger.
   Seeing the product image on order page is really important for us.

   5 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   1 comment  ·  Orders  ·  Delete…  ·  Admin →
   Future Version  ·  AdminSupport (Customer Support Agent, StoreFeeder) responded

   Closing this idea as this will become available when the new version page goes live.

   
   

   Thanks,

   
   

   SF

3. Order Statuses of 'Exchanged' and 'Refunded' instead of 'Returned'...

   Currently, whether you refund or exchange an order, the order status is set simply to 'Returned', which is not much help from an admin POV.

   We exchange about half of our returned orders, and it is a little tedious having to enter into each order every time an enquiry comes in to ascertain what was actioned.

   Order statuses of 'Refunded' and 'Exchanged' would be really very helpful, and seemingly an easyish one to code in...

   Furthermore it is easy for a user to mistake the order as 'Refunded' on quick glance and then mistakenly action a refund on a 3rd party site in error, believing the refund not to have gone through.

   Visually, within any order, it is not easy to see what action has been taken to be honest!

   Currently, whether you refund or exchange an order, the order status is set simply to 'Returned', which is not much help from an admin POV.

   We exchange about half of our returned orders, and it is a little tedious having to enter into each order every time an enquiry comes in to ascertain what was actioned.

   Order statuses of 'Refunded' and 'Exchanged' would be really very helpful, and seemingly an easyish one to code in...

   Furthermore it is easy for a user to mistake the order as 'Refunded' on quick glance and then mistakenly action a refund on a 3rd… more

   6 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Orders  ·  Delete…  ·  Admin →
   Future Version  ·  AdminSupport (Customer Support Agent, StoreFeeder) responded

   We are going to be looking at this as part of our V3 initiative with uses tags for order filtering

4. Ability to See Orders Per Supplier for Each Channel

   We would like the ability to be able to look at how many orders we have for a certain supplier in each sales channel. This way we can see what sells well on each of our channels.

   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Orders  ·  Delete…  ·  Admin →
   Future Version  ·  AdminSupport (Customer Support Agent, StoreFeeder) responded

   Hi Emma,

   
   

   we are currently implementing our new Insights Engine which will bring some new report and the capability of adding bespoke reports.

   
   

   Please reach out to the support team once its live if you are still interested in this.

   
   

   Thanks,

   
   

   SF

5. To be able to search Notes on Order Tab

   To have a box to search notes, as a personalised business we receive names required in notes. To be able to put in a name in a box at the top to help find orders wanting a particular name that may have gone astray would very useful.

   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Orders  ·  Delete…  ·  Admin →
   Future Version  ·  AdminSupport (Customer Support Agent, StoreFeeder) responded

   Hi Andrea,

   thanks for your suggestion.  Its unlikely we will be doing anything in the current version.  But order and product notes will be getting overhauled as part of the v3 rerwites.

   
   

   Keep an eye on our updates for details when its live.

   
   

   Thanks,

   SF

6. Add quick 'hold order' function in the 'edit order' screen

   A function that would work in the same way as the 'cancel order' or 'clone order' buttons do when in the 'edit order' screen on an individual order.

   3 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Future Version  ·  0 comments  ·  Orders  ·  Delete…  ·  Admin →

7. Being able to add special instructions to a specific order

   If we usually pack an item in bags, but one item got damaged in transit and we issue a replacement (we would make sure we box the replacement as we don't want it arriving damaged again). As it is the office staff arranging the replacement, not the packers, it means that the office staff have to go out to pack it to ensure it gets boxed (for example).

   It would be good if we could have a popup (such as where you would put the "Confirmation Required on Barcode Despatch") but for a specific order, instead of the product itself.

   It would also be beneficial if this box was a different colour, incase there was already a special product instruction on there for that item.

   If we usually pack an item in bags, but one item got damaged in transit and we issue a replacement (we would make sure we box the replacement as we don't want it arriving damaged again). As it is the office staff arranging the replacement, not the packers, it means that the office staff have to go out to pack it to ensure it gets boxed (for example).

   It would be good if we could have a popup (such as where you would put the "Confirmation Required on Barcode Despatch") but for a specific order, instead of the product itself.

   … more

   5 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Orders  ·  Delete…  ·  Admin →
   Future Version  ·  AdminSupport (Customer Support Agent, StoreFeeder) responded

   Hi,

   thank for your suggestion.  Its not a bad idea, however we wouldnt be looking to add this to the current order page.  So this is something we will take in to account when creating the V3 version.

   Thanks,

   SF

8. Discount by percentage on customer MOTO orders

   It would be really great to have a 'percentage' discount option on the MOTO order page, so we can discount products, or the whole order, by any percentage we like (at the moment there is only the option to discount by value in pounds)

   5 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Orders  ·  Delete…  ·  Admin →
   Future Version  ·  AdminSupport (Customer Support Agent, StoreFeeder) responded

   Hi Sali,

   
   

   thanks for your suggestion.  This idea is already part of the requirements for the V3 rewrite of this page.  Please keep an eye out for it.

   
   

   Thanks,

   SF