4 results found

1. Royal Mail weights

   With Royal Mail making sure weights are correct, would it be possible to have a pop up to confirm weights before printing label?

   It could be a courier option, it’s not as important for us when sending with DPD

   We try and make sure our product weights, box weights etc are correct, but sometimes extra packaging is needed and you don’t always know how much until the order is packed, once all products are scanned it’s too late to change the weight.

   We used to use another platform similar to SF and when using Dymo scales it used to automatically put the weight in.

   With Royal Mail making sure weights are correct, would it be possible to have a pop up to confirm weights before printing label?

   It could be a courier option, it’s not as important for us when sending with DPD

   We try and make sure our product weights, box weights etc are correct, but sometimes extra packaging is needed and you don’t always know how much until the order is packed, once all products are scanned it’s too late to change the weight.

   We used to use another platform similar to SF and when using Dymo scales it used to automatically… more

   2 votes

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   1 comment  ·  Orders  ·  Delete…  ·  Admin →
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   completed  ·  AdminSupport (Customer Support Agent, StoreFeeder) responded

   Hi John,

   
   

   apologies this was missed.  We have added more resource to keep on top of user requests now and we will endeavour to make a decision within 90 days depending on user engagement.

   
   

   We have added an option for a popup when using barcode despatch to confirm details.

   
   

   Its under warehouse management -> despatch mode

   
   

   Validate Order Shipping And Handling On Barcode Despatch
   
                                  When despatching by barcode; each order  will bring up a window allowing the number of parcels, weight and  packaging size to be amended.

   
   

   Thanks

   SF

2. User Permissions - "Reassign Picker"

   The "Reassign Picker" button within a pickwave is only avalable to "Admin" users, thus meaning anyone who is not an "Admin" user is unable to perform this simple task, which is needed daily.

   As such taking someone else's time to reassign a few orders or whole pickwave for them.

   12 votes

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   0 comments  ·  Orders  ·  Delete…  ·  Admin →
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   completed  ·  AdminSupport (Customer Support Agent, StoreFeeder) responded

   Just an update on this one.

   
   

   Users are able to take pickwaves from other users on the app so it can be done this way.

   
   

   You can change to all users and click on a pickwave and then you have the option to assign it to yourself.

   
   

   Thanks,

   
   

   SF

3. Add Tracking to Order Overview

   At this time of year we get a lot of customer emails asking various parcel tracking questions. In order to find this information we have to open each order up and then click the tracking link. To move on to the next order you then have to return to the order overview and then search for the next order.
   It would be great to be able to see this tracking from the order overview screen, so you could search the order number and click the tracking link from this page. Then, once finished you can just type another order number.

   I know a couple of extra clicks doesn't sound like a lot but it would save a lot of time for our customer team, especially in busy periods.

   At this time of year we get a lot of customer emails asking various parcel tracking questions. In order to find this information we have to open each order up and then click the tracking link. To move on to the next order you then have to return to the order overview and then search for the next order.
   It would be great to be able to see this tracking from the order overview screen, so you could search the order number and click the tracking link from this page. Then, once finished you can just type another order number.

   … more

   6 votes

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   completed  ·  1 comment  ·  Orders  ·  Delete…  ·  Admin →
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4. pickwave in order

   Currently you can only print your pick waves in supplier order, within each supplier can you then put these into sku order so the ideal scenario would be to print pickwave

   By Supplier, Then SKU

   2 votes

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   0 comments  ·  Orders  ·  Delete…  ·  Admin →
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   completed  ·  AdminSupport (Customer Support Agent, StoreFeeder) responded

   Hi Natalie,

   
   

   I think I have fixed this for you when we went through your warehouse setup.

   
   

   Thanks,

   
   

   Jared