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3 results found

  1. Notification when a backorder is received into the system

    It would be useful when a backorder is pulled into the system that a notification is sent via email as these can sometimes be missed and we've had a few cases where a product has oversold on a channel due to delayed stock updates but no one has realised

    7 votes

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    0 comments  ·  Orders  ·  Admin →
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    under review  ·  AdminSupport (Customer Support Agent, StoreFeeder) responded

    Hi,


    thanks for your suggestion.  We are looking at a better solution for these sorts of issues.  Rather than notifications that often get ignored\missed we are looking at specific dashboards for user roles that are more suited to the information they are looking for.


    You can also use saved filters on the orders grid to easily look for back orders in the system.


    Thanks,


    SF

  2. pre order drop down

    On the order status for orders. It would be good to have an option for pre orders so they don't get confused for OOS orders that would need to be cancelled.

    7 votes

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    1 comment  ·  Orders  ·  Admin →
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    under review  ·  AdminSupport (Customer Support Agent, StoreFeeder) responded

    Hi,


    thanks for your suggestion.  Rather than new statuses we are looking at adding the ability to use "tags" on orders on the V3 page to categorise them.  This allows more flexibility than just a fixed set of statuses.


    This will allow you to do what you need and be able to filter for that "tag".


    Thanks,


    SF

  3. Limit shipping methods that show when creating a MOTO order

    When creating a MOTO order, the dropdown list for shipping methods shows ALL shipping methods available on our account. We generally only use around 5 of these, so it would be good if we could limit the ones that show in the list to just those ones. We don't want to remove all the methods that we don't currently use from our account in case we need them again another time.

    8 votes

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    1 comment  ·  Orders  ·  Admin →
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    under review  ·  AdminSupport (Customer Support Agent, StoreFeeder) responded

    Thank you for your suggestion, we think this is a good idea and is currently being reviewed.


    We are looking at implementing this.


    Phase 1 is likely to be limiting domestic shipping methods to UK orders and vice versa.  We will then look to follow up with being able to have favourite shipping methods at the top of the list so you can easily pick the ones you need to.

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